Audio Metrics Recommended Values

[lfrancia (Lara Joy)]

Description
We are currently using Web SDK v.1.7.10 on our application and recently we are getting lots of Low Audio Quality reports from our clients. In order to help us in investigating the issue, could you please tell us what are the recommended values for the following items on Zoom Dashboard.

• Bitrate
• Latency
• Jitter
• Packet Loss

Moreover, what does it mean if the value we see on the dashboard is lower or higher than the recommended threshold? What can the users do to improve the meeting quality especially the audio part.

Which version?
Web SDK v.1.7.10

Screenshots
Sample Audio Metrics

[tommy (Tommy Gaessler)]

Hey @lfrancia,

At the bottom of this support page, we have some recommended values you can reference:

Meeting and phone statistics

Let me know if you need any additional values.

Thanks,
Tommy

[lfrancia (Lara Joy)]

Hi @tommy,

Thank you so much for your reply.

Yes, we have seen that page but it is still different from Web SDK. We don’t have those metrics from Web SDK app. We can only check Zoom Dashboard > Meetings page. In the link you gave me, it doesn’t have an explanation about the bitrate. Isn’t it for Native Clients only?

Regards,
Lara

[tommy (Tommy Gaessler)]

Hey @lfrancia,

Let me see if there are seperate metrics, and if so, we will add them to the Web SDK docs. (CS-2361)

Thanks,
Tommy