Black screen instead of avatar placeholder when subscribing to user video with camera off (SDK 2.1.0, iOS 18.2.1)

Video SDK iOS
1

Hi everyone,

I’m experiencing an issue with video subscription in iOS Video SDK 2.1.0 on iOS 18.2.1.

Environment:

  • iOS Video SDK version: 2.1.0
  • iOS version: 18.2.1
  • Device: iPhone

Issue Description: When trying to subscribe to a user’s video feed who has their camera turned off, the view displays a black screen instead of the expected default avatar placeholder image.

Steps to Reproduce:

  1. Join a meeting using iOS Video SDK 2.1.0
  2. Connect with a remote user who has their camera off
  3. Call subscribeWithView method for the remote user
  4. Instead of showing the default avatar placeholder, the view shows a black screen

Expected Behavior: The view should display the default avatar placeholder when subscribing to a user’s video who has their camera turned off.

Actual Behavior: The view shows a black screen instead of the default avatar placeholder.

Any help or suggestions would be greatly appreciated. Thanks!

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.