Black Screen on Android Video SDK 2.2.0

Video SDK
,
1

Hi Team,

Link for Google drive

This google drive link contains two zoom logs from Android devices which uses this zoom video sdk 2.2.0 for android

and whenever i call the bellow method

fun sdkChangeRemoteUserVideoResolution(
    screen: ZoomScreenType.VideoOnScreen,
    remoteSdkUser: ZoomVideoSDKUser?,
    resolution: String
) {
    if (remoteSdkUser == null) {
        logNormal(COMP_NAME, "remoteSdkUser is null cannot show video")
        loge(COMP_NAME, "remoteSdkUser is null cannot show video")
        return
    }

    val videoResolution=when(resolution){
        "FHD" -> ZoomVideoSDKVideoResolution.VideoResolution_1080P
        "HD" -> ZoomVideoSDKVideoResolution.VideoResolution_720P
        "SD" -> ZoomVideoSDKVideoResolution.VideoResolution_360P
        "auto"-> ZoomVideoSDKVideoResolution.ZoomVideoSDKResolution_Auto

        else -> ZoomVideoSDKVideoResolution.ZoomVideoSDKResolution_Auto
    }
    loge("CallSettingsSheet ","Resolution "+videoResolution)
    val ret = remoteSdkUser.videoCanvas.subscribe(
            screen.remoteZoomSdkView(),
            ZoomVideoSDKVideoAspect.ZoomVideoSDKVideoAspect_PanAndScan,
            videoResolution
        )

    loge("CallSettingsSheet sdkStartRemoteUserVideo ", "" + ZoomErrorCode.parseErrorCode(ret))
    logNormal("CallSettingsSheet sdkStartRemoteUserVideo ", "" + ZoomErrorCode.parseErrorCode(ret))
}

the remote video feed is going black and when I need to select any other resolution to get back the video.

this issue was not there for same sdk with older version 2.1.0

Can you please consider this as a high priority one
cc
@ticorrian.heard , @ekaansh.zoom , @richard.zoom

2

Hi @paul.mathew here is the new reference for the ticket with engineering: ZSEE-164744

Engineering is looking into the logs you included now. I will update you shortly with their findings

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