Black video on Android devices (Video SDK Web)

Video SDK
1

Video SDK Type and Version

Web 2.2.12

Description
That black tile seems to appear in several situations.

First one:

  • I enter the session where there are already some users. When the remote video should load, I see black tiles.

Remarks:

  • if the user from the black tile turns off and on his camera, then the image from his camera becomes visible
    • if the user from the black tile rejoins the session, then the image from his camera becomes visible
    • if someone joins later than me, then the black tile problem does not appear at all and I can see their camera image correctly
  • black tiles problem seems to occur on some devices only; on other devices the camera image loads without problems
  • it doesn’t matter whether we fire up our web app through the Chrome browser on an Android device or build a *.apk app through Capacitor. The effect is the same.

Session ID if needed: Session ID: +G9FmUlNR7280Hb3YwDypw==

Devices: Samsung Galaxy A51 (SM-A515F/DSN); Samsung Galaxy Tab A7 (SM-T500)