Blackout Video Received from iPhone 7 (iOS v15.8.2) on Opponent’s Side

[arfa.ahmed (Arfa)]

Blackout Video Received from iPhone 7 (iOS v15.8.2) on Opponent’s Side:

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Description
We have identified an issue where a user joining from an iPhone 7 via Safari can see their own video, but the opponent user on the desktop browser receives a black video instead of the iPhone 7 user’s video. This issue has been tested and replicated using the Zoom Video SDK web sample app (GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample) and also while using Zoom meeting on Safari.

Which Web Video SDK version?
1.10.8

Video SDK Code Snippets
GitHub - zoom/videosdk-web-sample: Zoom Video SDK web sample

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Join session from iPhone 7
2. Click on start camera button
3. The self video is rendered on the iPhone 7, the opponent user receives a black video

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Device: iPhone 7
• OS: iOS 15.8.2
• Browser: Safari, Safari Webview
• Browser Version: 15.8.2

[vic.yang (Vic)]

Hey @arfa.ahmed

Thanks for your feedback.

Would you mind sharing the sessionId with us for troubleshooting?

We’ll also look for the same device model and iOS version for testing.

Thanks
Vic

[arfa.ahmed (Arfa)]

@vic.yang Session ID: Ah2B38phSG2VSEJzcoHkpg==

[vic.yang (Vic)]

Hey @arfa.ahmed

Have you seen any errors in the console on iOS?

From the session analysis, it seems that the iOS user didn’t start the video.

Thanks
Vic