Can not disassociate the user with managed domain

#1

We recently enabled Managed Domains on our instance and since then whenever we try to delete a account, we get:

{“code”:1107,“message”:“Can not disassociate the user with managed domain”}

What is the supported method/REST API for deleting users from a Managed Domain?

0 Likes

#2

Payload:
DELETE: https://api.zoom.us/v2/users/userid?access_token=xxxx

0 Likes

#3

Please can I get an update here as we are lagging behind on user account removals for users who have left the company. For a large enterprise this is very critical both from security perspective and license management.

Cheers
VK

0 Likes

#4
  1. DELETE call without any action parameter, which works for deleting users under a non-managed domain. This in-turn executes a disassociate action, which is not supported for users under a managed domain
  2. DELETE call with explicit action=delete is required to delete users under managed domain

Please can we have this documented on Zoom Support docs.

0 Likes

#5

I had a similar problem because it defaults to disassociate. The actions are documented here: https://marketplace.zoom.us/docs/api-reference/zoom-api/users/userdelete

0 Likes