Changelog: Workforce Management - New request fields in Organizational Groups, Imports, Users, Scheduling Groups, and Filter Groups APIs

Changelog workforce-management
1

Released: 2026-04-30 Updated: 2026-04-29

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Summary: New request fields in Organizational Groups, Imports, Users, Scheduling Groups, and Filter Groups APIs.

Changed

  • New division_id request field in these Organizational Groups APIs:
    • POST /v2/workforce-management/organizational-groups
    • GET /v2/workforce-management/organizational-groups/{organizationalGroupId}
    • PATCH /v2/workforce-management/organizational-groups/{organizationalGroupId}
    • DELETE /v2/workforce-management/organizational-groups/{organizationalGroupId}
    • GET /v2/workforce-management/organizational-groups
  • New division_id request field in this Imports API:
    • POST /v2/workforce-management/imports/historical-queue-metrics
  • New division_id request field in this Users API:
    • GET /v2/workforce-management/users
  • New division_id request field in this Scheduling groups API:
    • GET /v2/workforce-management/scheduling-groups
  • New division_id request field in this Filter groups API:
    • GET /v2/workforce-management/filter-groups