Changelog: Workforce Management - Add new Imports API endpoint; add new wfm_cluster_id request field across 17 endpoints

Changelog workforce-management
1

Released: 2026-07-20 Updated: 2026-07-14

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Summary: Add one new Imports API endpoint; add a new wfm_cluster_id request field across 17 endpoints.

Added

  • New Imports API:
    • POST /v2/workforce-management/imports/staffing

Changed

  • New wfm_cluster_id request field in these Forecasts APIs:
    • GET /v2/workforce-management/forecasts
    • GET /v2/workforce-management/forecasts/{forecastId}/scheduling-groups/{schedulingGroupId}
  • New wfm_cluster_id,employee_id request fields in this Schedules API:
    • GET /v2/workforce-management/schedules/agents
  • New wfm_cluster_id request field in this Filter groups API:
    • GET /v2/workforce-management/filter-groups
  • New wfm_cluster_id request field in these Organizational Groups APIs:
    • GET /v2/workforce-management/organizational-groups/{organizationalGroupId}
    • PATCH /v2/workforce-management/organizational-groups/{organizationalGroupId}
    • GET /v2/workforce-management/organizational-groups
    • POST /v2/workforce-management/organizational-groups
    • DELETE /v2/workforce-management/organizational-groups/{organizationalGroupId}
  • New wfm_cluster_id request field in these Reports APIs:
    • GET /v2/workforce-management/reports/schedules/agents
    • GET /v2/workforce-management/reports/adherence/agents
  • New wfm_cluster_id request field in these Imports APIs:
    • POST /v2/workforce-management/imports/historical-agent-status
    • GET /v2/workforce-management/imports/{importId}/historical-queue-metrics
    • POST /v2/workforce-management/imports/historical-queue-metrics
    • DELETE /v2/workforce-management/imports/historical-agent-status
  • New wfm_cluster_id request field in this Users API:
    • GET /v2/workforce-management/users
  • New wfm_cluster_id request field in this Scheduling groups API:
    • GET /v2/workforce-management/scheduling-groups