Chatbot receive unexpected event message from Android button

#1

Currently we develop our chatbot with some action buttons, and those buttons works fine on other platforms but except Android.
When I click chatbot action button on Android, our API receive interactive_message_actions event but not bot_notification event, and also missing cmd field.
Is there something wrong on Android?

Zoom version on Android: 4.4.2 (52582.0416)

Regards,
Yuchu

#3

Hi,

Thank you for contacting us on the The Zoom Developer Forum.

Can you please provide me with more information like screenshots, error codes, code snippets related to Zoom etc, so that I can give you specific recommendations?

Thanks,
Ojus

#4

Hi Ojus,

We put 3 buttons on chatbot message for user to feedback if the answer is helpful.
image
{
“type”: “actions”,
“items”: [
{
“text”: “Helpful”,
“event_id”: “helpful”,
“event”: “sendMsg(”/say helpful")"
},
{
“text”: “Not helpful”,
“event_id”: “not_helpful”,
“event”: “sendMsg(”/say not_helpful")"
},
{
“text”: “Get help”,
“event_id”: “get_help”,
“event”: “sendMsg(”/say get_help")"
}
]
}

#5

Hi @yuchu_wang,

Thank you for sending these details, I am currently working on your request and will respond to you as soon as I have any updates.

Thanks

#6

Hi Ojus,

I’d like to post the raw json data for investigation, but it always show the error
image

Could you also help on this?

Thanks,
Yuchu

#7

@yuchu_wang can you please send a support ticket at developersupport@zoom.us with those details? I will continue to assist you on that platform.