There’s a specific issue that I’ve ran into using zCLI:
Sometimes dialing some specific meetingNumbers the ZR instance gets stuck with “Connecting” status, so the only way to recover is to disconnect:
Is there a way to check which meetingNumber ZR instance is connected/connecting to? I haven’t found such information in documentation
Thanks for reaching out about this—happy to help confirm this for you. Can you provide a screenshot or snippet of what you’re entering into the terminal, as well as the specific meeting numbers causing the issue? This will help us to take a closer look.
Hi @will.zoom
Thank you for the reply and sorry for the duplicate topic - I figured that I didn’t submit the first one
So basically what I do is just a start meeting CLI command with 1234567890 meeting number:
zcommand dial start meetingNumber: 1234567890
For now the workaround I have within the automation functionality is disconnecting if the current call status is “connecting”, but still this isn’t too reliable.
Also, I have probably didn’t bring much attention to it in the topic itself, but is there a way to retrieve current connecting/connected meetingNumber?
The meeting number is rather arbitrary. The problem is there there’s no way to validate/guarantee that the numbers that will be passed in future are not eventually something similar to it, and normally for other “incorrect” meeting numbers - the connection just drops, but in this case it just freezes indefinitely, making the application rather unresponsive, unless the “hangup” command is sent.
I have tried with and without an arbitrary passcode (123456), and it seems to lead to the same outcome…
I heard back from our ZR CLI Engineer, and they were able to clarify the following:
First, please note that the meeting number in command "zCommand Dial Start meetingNumber: " should not be arbitrary, it should be a scheduled meeting number in your meeting list, which can be obtain by command “zCommand Bookings List”
If you want to join an arbitrary meeting, please use "zCommand Dial Join meetingNumber: "
Sometimes, if the meeting require a password, the join meeting process will gets stuck, and you will get output like this:
You can try the latest version ZoomRoom 5.2.2 . If the problem still exists, can you please provide some logs? The log path is as below: C:\Users\xxxx\AppData\Roaming\ZoomRooms\logs\ for windows /Users/xxxx/Library/Logs/zoomRooms/ for mac