Code 124, "Invalid access token."

Zoom API
#1

Description
This documentation is not detailed enough:
https://marketplace.zoom.us/docs/guides/tools-resources/postman/using-postman-to-test-zoom-apis

Error
{
“code”: 124,
“message”: “Invalid access token.”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
{{baseUrl}}/users?status=active&page_size=30&page_number=1

Which Endpoint/s?
{{baseUrl}}/users?status=active&page_size=30&page_number=1

How To Reproduce (If applicable)
Low confidence that https://jwt.io/ produced the correct key given that this is the second weekend I have spent and failed on both occasions.
Your documentation mentions an API Key but I have been given an SDK Key.
Your documentation mentions an “exp” expiry number, but no help on what the format of this should be?
The error code 124 means nothing.

Additional context
You need to review your documentation and make it easier for API developers.
We do not have time to waste, and failure to provide adequate documentation about authentication reflects badly on Zoom.

1 Like
#2

Hey @garry,

Can you send me your account # and email that you used to create the JWT App.

As a workaround, you can use an Account Level OAuth app and use the OAuth flow to get an access_token to call the Zoom API.

Thanks,
Tommy

#3

Hi Tommy

Thanks for your reply.

My account number is < deleted >

My e-mail address is < deleted >

< deleted >

When you ask about email I used to create the account, this is interesting as I logged in with Google to create the account, and always have to start Zoom, and am unable to actually use my e-mail and a password to bypass Google login. Perhaps this is the problem?

I will try the workaround you suggested.

Kind Regards, Garry.

#4

Hi Tommy

So I looked into the workarounds you suggested, and they look rather too involved for a quick Postman check, so I did a google search and found complaints similar to mine about JWT earlier this month.

I had been using JWT.io to create my JWT manually, but found other people had been using zoom.us to create JWT apps.

When I did the same, I received a new JWT bearer token, then plugged that into Postman and voila, my API calls are now working.

I also reset my garry@trisys.co.uk password having found a reset password link (via google) as there is not one on the profile page.

Thank you so much for your help as it galvanised me to take another path.

Kind Regards, Garry.

#5

Hi Tommy

I have now progressed onto your SDK and have followed the guidelines at https://marketplace.zoom.us/docs/sd/native-sdks/web

however your sample code fails because you expect API keys to be 22 characters in length however mine is 36 characters.

“Api key length error, must 22”

Other people have complained about this at

https://devforum.zoom.us/t/invalid-parameter-websdk-1-7-6/14070

Sorry if some of the above URL’s are incorrect however Google Mail seemingly now does not support text pasting this morning!

Kind Regards, Garry.

zoom-api-key-length-error.jpg
zoom-api-key-length-error.jpg1153×645 91.9 KB

#6

Hey @garry,

Just replied to your post here:

Thanks,
Tommy

#7

i face same problem please help me!

#8

Hi Tommy

Did this get fixed as expected?
I just saw a comment today from another user who says it hasn’t been fixed?

Kind Regards, Garry.

#9

So I pulled the latest code from https://github.com/zoom/sample-app-web
I then plugged my API keys into js/index.js and I still get the same error:

Invalid parameter

#10

Hey @garry, @add,

Make sure you are using a JWT App for your API keys.

Thanks,
Tommy

#11

Is this fixed . I am facing the same issue account number 3004285681

#12

Hey @Jayasree,

The issue in the original topic is fixed yes. Can you please create a new topic and fill out the post template so we have enough info to help? :slight_smile:

Thanks,
Tommy

#13

Good Morning, I can’t use my NYCDOE account. https://nycdoe.zoom.us/ I get this error: Token expired (124). https://nycdoe.zoom.us/confirm_sso_change_account?from=web&code=YRdCD7VQEjBNNmxkYJjzFsDh0--UIsp8NAg0U-5lmUc.BQkAAAF0gw9_JwAAAlgXTU1pY2hlbEBzY2hvb2xzLm55Yy5nb3YHFmgwcjVnVUFRU0ZLVjJ2VXVzdmRCaHdkAAAAAAAAAhhyN2hVa2JsV0Zud04zTHArd0NtTGtnPT0gNnZMUTEzNHU0NS9XdDlkakExY051Z0JKRXlrbHZNL0IWamVOLVJ6ZndUUE8wRm1TNTllYXpQZwAAAA

#14

Hi @mmichel,

Can you please reach out to support.zoom.us? They will be best suited to assist you with your account.

Thanks,
Will