Contact Center API ignoring date parameters

API and Webhooks
1

API Endpoint

api.zoom

v2/contact_center/analytics/log/historical/engagement

Description
I’m placing date parameters but the response apparently is ignoring them and retrieving from the datetime of the request until 30 days i think. I’m attempting to get only 1 day of data (previous day).

Here’s my code. Are the data parameters not entered properly?

import json
import requests
# Get the token
resp = requests.post(
    f"https://zoom.us/oauth/token?grant_type=account_credentials&account_id={account_id}",
    auth=(client_id, client_secret)
)
token = resp.json()['access_token']
h = {'Authorization' : f"Bearer {token}"}

# date parameters
p = {
  "timezone": "America/Chicago",
  "from": '2025-08-15T01:00:00Z',
  "to":  '2025-08-16T00:00:00Z',
  "page_size":50
}
res = requests.get("https://api.zoom.us/v2/contact_center/analytics/log/historical/engagement", headers=h,params=p).json()
engagements = res['engagement_logs'] # Result ignoring date parameters

Result contains data i didnt ask for:

2

sorry! the correct date parameters are ‘start_time_from’ and ‘start_time_end’.

1 Like
3

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