Description
Create a User with the Zoom API and assign the Create a User to a User Group. Is it possible to Create a User and Assign the Pending User to a group with the API endpoints?
Error
When we use the Zoom API to Create a User, then we are making a call to add the User to a User Group. When the User confirms the invite, the User is not placed into the User Group. From the Add Group Members we receive a 201 so it looks good, but does not happen or show in the GUI.
The Response we receive from Zoom is in the yellow box:
Can you confirm that the user in question has activated their Zoom account? They will remain pending until they click the link in the verification email sent to their email address.
Let me know if this might be the case—thanks!
Will
@will.zoom more than six month later and this issue still persists, expected from Zoom as usual, so frustrating.
I can not assign new users to a group.
create a new user
attempt to add using the addGroupMembers endpoint DOES NOT WORK
attempt to add using the updateUser endpoint DOES NOT WORK
Sending a request to https://api.zoom.us {“method”:“POST”,“resource”:"/v2/users",“options”:{“json”:{“action”:“custCreate”,“user_info”:{“email”:“redacted”,“type”:2}}}} redacted host created.
Sending a request to https://api.zoom.us {“method”:“POST”,“resource”:"/groups/2Cpt2mQhQC2ByMV6bFHmGQ/members",“options”:{“json”:{“members”:{“id”:“9gQoyziBS4-2JBKUJvcC2A”}}}}
Client error: POST https://api.zoom.us/groups/2Cpt2mQhQC2ByMV6bFHmGQ/members resulted in a 404 Not Found
do not ask me for more details. We have reported this several times, DO YOUR OWN TESTS.
I will be adding this users MANUALLY taking me hours something that should be one in seconds.
I’m sorry to hear that you’re finding problems with the API to be so prevalent. I can assure you that’s not the developer experience we are working to provide. I’happy m to help debug any issues you’re seeing and to make sure any bugs we find are resolved in a timely manner.
I tested this out on my end by following these steps:
Following those steps, I then navigated to the Zoom Web Portal and saw that this user had been created as was a member of the “Test Group” group.
Are you able to provide ticket numbers or forum posts where you have reported this before? I’ll use the information there to troubleshoot the issue you’re seeing further.
I thought I’d join this party, since I experience the same issues.
Thanks @MaxM for your precise scenario above. I guess this works if you have the action : custCreate. The problem however is when you want to add a (pending) user posted with the action : create param. Then, as mentioned above, the response to a post against /groups/ThKDKrkuTbem3VG-xxxx/members is
{
"ids": "",
"added_at": "2022-04-13T10:16:40Z"
}
which indicate that no group id has been set to the user. This is confirmed by the user lacking group belonging after verifying her account.
So the question still remains: is there a way to add a pending user to a group? (Btw, adding group_id to the post model doesn’t help.)