Create User API return error = -1

API and Webhooks
1

Description
when create user with first_name contains Thai character, the api returns an undocumented error = -1

Error
http 404 and body is {“code”:-1,“message”:"\n### Error updating database. Cause: com.saasbee.webapp.exception.ServiceException : System error please try again later.\n### Cause: com.saasbee.webapp.exception.ServiceException : System error please try again later.",“errors”:null,“id”:"",“first_name”:"",“last_name”:"",“email”:"",“type”:0}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate

How To Reproduce (If applicable)
Request: {“action”:“autoCreate”,“user_info”:{“email”:"***@",“type”:1,“first_name”:“Mathawat(มาร์ช/March)”,“password”:""}}

2

Hey @zhangi, thanks for posting and using Zoom!

I have attempted to reproduce your issue, but it worked as expected:

Screen Shot 2020-01-22 at 10.40.31 AM
Screen Shot 2020-01-22 at 10.40.31 AM1519×760 57.8 KB

Can you please share the request url, and try the request in Postman and provide screenshots?

Thanks,
Tommy

3

Screenshot 2020-01-23 at 12.00.28
Screenshot 2020-01-23 at 12.00.281398×689 58.5 KB

4

Hey @zhangi,

Can you try copying and pasting this JSON and trying again?

{
  "action": "autoCreate",
  "user_info": {
    "email": "mathawat.k@seagroup.com",
    "type": 1,
    "first_name": "Mathawat(มาร์ช/March)",
    "password": "Test123*"
  }
}

(Please change the password to something private.)

Let me know if it works!

Thanks,
Tommy

5

I copied this JSON and tried in Postman and still got the same error.

Screenshot 2020-01-24 at 15.04.47
Screenshot 2020-01-24 at 15.04.471404×697 62.2 KB

6

Hey @zhangi,

Can you share that error message and API Key with me and I will take a look at the logs.

Thanks,
Tommy

7

API Key is sensitive so I will not share it here, the error message is:
{

“code”: -1,

“message”: “\n### Error updating database. Cause: com.saasbee.webapp.exception.ServiceException: System error please try again later.\n### Cause: com.saasbee.webapp.exception.ServiceException: System error please try again later.”

}

8

Hey @zhangi,

Does creating a user with a non Thai character work?

Can you please send me the JWT you are using in a private message?

Thanks,
Tommy