Product: Zoom Virtual Agent / AI Management / Knowledge Base API
We are testing article creation in a Custom API Knowledge Base. Our Server-to-Server OAuth app obtains an access token successfully, but the article list endpoint returns HTTP 404 with error code 33000 for a KB that is visible in AI Management.
Affected account ID: wPfJpyK6T0ayDdQx=g
Affected KB ID: gvu7jku62errnmqtk6zl3ue7
Request: GET https://api.zoom.us/v2/km/kbs/gvu7jku62errnmqtk6zl3ue7/articles
Response: HTTP 404 — {"code":33000,"message":"The knowledge base was not found"}
The issued token contains zva:read:list_km_articles:admin and zva:write:km_article:admin. We created another Custom API KB in the same account and observed the same lookup error. The GET fails before any article creation request is made.
For comparison, the same PowerShell authentication and API workflow succeeds in our lab Zoom account. GET /v2/km/kbs/xrkhs32g8s56hc3lts2lavdz/articles returned successfully, and a subsequent POST created article ID dxlwg5onm43f68fqvce3yld0.
Could you investigate why the API cannot resolve the affected account’s Custom API KBs despite their presence in AI Management and the required scope on the issued token? Please confirm whether there is an account setting, entitlement, KB state, or backend provisioning issue preventing API access.
We can provide the KB settings screenshot, timestamps of fresh requests, and response details if required. We will not share the client secret or bearer token.