Contact Center

Web Android Ask questions specific to the Android SDK here. iOS Questions specific to the iOS SDK can be answered here. Zoom Virtual Agent The Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to inquiries, and executes tasks in a conversational style. For details, see Zoom Virtual Agent Support.

Topic	Replies	Views	Activity
About the Contact Center category Contact Center	0	2491	August 26, 2022
Branding Setup Contact Centre SDK for iOS/Android iOS	0	6	October 9, 2025
Multi language for Contact Centre SDK for iOS & Android iOS	0	5	October 9, 2025
Zoom contact center certification Contact Center	4	2015	September 25, 2025
ZCC Salesforce integration disconnected status Contact Center	1	19	September 12, 2025
Contact Centre SDK Download - iOS and Android iOS	1	25	September 10, 2025
Contact Center Recording API Web recording , api	12	180	August 25, 2025
Bulk Transcript cURL Download Issues Contact Center recording	0	28	August 13, 2025
Automatically forward specific messages received in a Telegram bot to a Zoom queue Contact Center contact_center	2	124	August 7, 2025
Global Variables returning "undefined" suddenly Contact Center	7	58	July 25, 2025
Improving Accuracy of Zoom Virtual Agent Responses and LLM Integration Zoom Virtual Agent	3	39	July 22, 2025
Send SMS Success but Undelivered with reason "id:862758075 sub:001 dlvrd:001 submit date:2506262010 done date:2506262010 stat:UNDELIV err:322" Contact Center	1	39	June 27, 2025
How to store API response in variable? Contact Center api	1	39	June 26, 2025
How to get global variables through flow Contact Center	1	71	June 20, 2025
Contact Center SDK Events not working Contact Center contact_center	1	64	June 20, 2025
Unable to Authenticate from Athena API from Script Widget Contact Center api	2	51	June 2, 2025
Popup window implementation in Zoom CC Contact Center	1	116	June 1, 2025
Address Book Lookup Contact Center	2	116	May 28, 2025
Quality management Interaction Details Contact Center api	7	75	May 13, 2025
Virtual agent integration in website Zoom Virtual Agent video-sdk	1	55	May 12, 2025
Passing variables from website to contact center flow Web	0	64	April 29, 2025
AI Expert Assist - Knowledge base Zoom Virtual Agent api	0	77	April 16, 2025
Mute music/message like hold music? Contact Center apps	1	87	April 12, 2025
Unable to Download Transcript (Code 2807) Contact Center	5	104	April 11, 2025
How to set up back to back meetings 10 minutes apart Web	1	50	April 10, 2025
Open Custom Zoom App When Zoom Launches Contact Center	3	103	April 8, 2025
Invalid response from Zoom Interactions API Contact Center api	2	65	March 25, 2025
Contact Center HTTP Widget Contact Center	1	122	March 21, 2025
Trying to find phone system management Zoom Virtual Agent	0	68	March 14, 2025
Anyone get Event Triggers in the Start Widget of a Zoom Contact Center Flow to work? Contact Center	2	83	March 13, 2025