Contact Center

Web Android Ask questions specific to the Android SDK here. iOS Questions specific to the iOS SDK can be answered here. Zoom Virtual Agent The Zoom Virtual Agent (ZVA) is an AI-powered chatbot. It delivers customer support, responds to inquiries, and executes tasks in a conversational style. For details, see Zoom Virtual Agent Support.

Topic	Replies	Views	Activity
About the Contact Center category Contact Center	0	2594	August 26, 2022
Zoom Contact Center Session History records are not being created in Salesforce Contact Center	1	209	August 26, 2026
Domain verification broken for taxia.solutions — "Bad Request", empty token in all methods (please verify manually) Contact Center	1	137	August 21, 2026
Domain verification broken for prospo.ai — empty token in all methods (please verify manually) Contact Center	1	174	July 31, 2026
startRTMS returns Success but RTMS session is never created Contact Center api , sdk	1	361	July 28, 2026
When i start the meeting and turn on the video i couldn't see my face only black view appears iOS	0	110	June 29, 2026
Downloading chat transcripts from Zoom Contact Center Contact Center	0	85	June 18, 2026
Can Zoom Contact Center use OAuth 2.0 Client Credentials Flow for Server-to-Server Integration with Salesforce? Contact Center	2	125	June 2, 2026
Smart Embed - Contact Center Contact Center	1	106	May 21, 2026
Stripping "+1" Prefix from consumer's ANI Contact Center	1	85	May 13, 2026
API for creating a new note Contact Center api	0	81	April 28, 2026
Contact Center HTTP Widget Contact Center	4	438	April 27, 2026
Programatic way to initiate Transfers, aside from Zoom Desktop Client? Contact Center	7	160	April 22, 2026
Contact Center "Batch create queues with a template" API omits queue description Contact Center api	1	121	April 9, 2026
Salesforce / Zoom Contact Center IP Whitelist Contact Center	0	109	April 7, 2026
Feature Request: Allow Script Widgets to Reference Uploaded JS Assets Contact Center	0	64	April 3, 2026
How to get the user's active call? Contact Center phone , api	0	62	March 19, 2026
How to store API response in variable? Contact Center api	2	211	March 9, 2026
Zoom Contact Center Web SDK - Embedding in Salesforce Experience Cloud Web	0	108	February 24, 2026
Zoom CC closed records should include NAME + NUMBER in the Consumer section Contact Center phone	0	80	February 23, 2026
Address Book Lookup Contact Center	3	418	February 18, 2026
When we created the JSON file using the AI tool and imported it into Zoom, the flow appears blank and no blocks are visible. How can this be fixed? Contact Center	1	91	February 12, 2026
Creating app or endpoint for testing chat interactions Contact Center	0	93	February 2, 2026
Contact Center API - Last Queue Used Contact Center api	0	87	January 30, 2026
Developer Office Hours link broken? Web	1	132	January 14, 2026
Need Guidance: Multi‑Parameter Screen Pop Integration Between iVUE Connect and Zoom Contact Center Web	3	182	January 12, 2026
16 kb page sizes support Android	0	162	January 9, 2026
ZVA hand-off to ZCC Message queue need global variable Zoom Virtual Agent	0	109	December 26, 2025
What is the correct feature or capability to use in ZCC to obtain a realtime audio stream Contact Center	2	139	December 16, 2025
Image Capture and Transcription API Query Zoom Virtual Agent	1	158	December 11, 2025