Delayed Caption in Zoom when using Closed Captioning API

API and Webhooks
42

Hello,

I have been following this topic since the beginning.

We encounter the same issue: there is an important delay between the moment we send the subtitles and when it appears in the screen of the Zoom participants who activated the closed caption option.
It is a real problem for many customers.

Would you have information on the date of the release which we all hope will solve this problem?

Thank you in advance,

43

Hey @Olivier,

Thank you for reaching out to the Zoom Developer Forum. Our engineering team is still actively looking into this issue. In the meantime, if you encounter any more instances of this issue, we recommend emailing support@zoom.us.

Thanks,
Max

44

hi tommy,
Is there any setting to get a live transcript through zoom api?
thank you.

45

Hey @careerquo,

Thank you for reaching out to the Zoom Developer Forum. While there isn’t an endpoint specifically for live transcriptions, other users have seen success when using a 3rd party service to configure configure closed captioning.

I hope that helps! Let me know if you have any questions.

Thanks,
Max

46

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