Dev User & App setup for Contact Center API use

API and Webhooks
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API Endpoint(s) and/or Zoom API Event(s)
I need to Add Scope for new Server-To-Server OAuth Application:
Scopes: contact_center_recording:read:admin
Granular Scopes: contact_center:read:list_recordings:admin

Description
I need to write a utility that can get the download_url for a recording based on the EngagementId ( GET /contact_center/engagements/{engagementId}/recordings) and then download the media file using the download_url.

I have created a new account (free) and have logged into the App Marketplace to register the new application. When doing so, I do not have any contact_center scopes available.

How do I get access to the Contact Center scope and API?

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To access the Contact Center scope and API, you’ll need a Zoom account that includes Contact Center features. The free Zoom account doesn’t provide access to these scopes. Consider upgrading to a plan that includes Contact Center, or reach out to Zoom support to confirm your eligibility for these scopes. Once you have access, the contact_center scopes should appear when setting up your app in the App Marketplace.

1 Like
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Thank you for the reply. Unfortunately I cannot reach out to support, as you do not get that ability with a free account either. Looks like I will have to upgrade to proceed.

Cheers