I’m having issues when trying to download cloud recordings. Sometimes the download works okay, and sometimes I get errorCode 401 or 300 saying the download is forbidden.
I’m using the download_token from the recording.completed webhook payload and I’m passing it in the HTTP headers as described in the documentation. (I’ve also tried passing it in via the URL `?access_token=)
I’m using curl and PHP. I’ve also tried just using curl on the command line and I get the same results - some URLs download okay, others fail.
I have one specific example that fails every time, here is the data returned from Zoom:
{“status”:false,“errorCode”:401,“errorMessage”:“Forbidden”}
Hi @gianni.zoom, I still need your help with this please. Can you keep this ticket open and put it back in your queue?
A little more info …
The cloud recordings download just fine with JWT tokens, but as you know JWT is being turned off next month. If you change the JWT token to a S2S OAuth token then you get the 401 Forbidden error.
Hi @gianni.zoom , thanks for picking up this thread again. I looked in my scope settings and it is checked but greyed-out. I’m attaching a screen shot.
Some additional info, I’m now getting a “300 Forbidden” error.