Email Blocked by Administrator when joining meeting

Meeting SDK Web
1

Description
Our users can register for meetings and we have received the join_url.
We are trying to use the join url to join the meeting using the webSDK. I have generated the signature successfully and extracted the token successfully.
Our zoom join looks like this:

zoomClient.join({
        apiKey: data.key,
        signature: data.signature,
        meetingNumber: data.meeting_number,
        userName: data.user_name,
        userEmail: data.user_email,
        tk: data.registration_token
     });

And data looks this this:

{
    apiKey: "MjrEUPFyS_xxxx"
    meetingNumber: [Redacted]
    signature: "[Redacted]"
    tk: "[Redacted]"
     userEmail: "[Redacted]"
    userName: "[Redacted]"
}

But we are getting Email is blocked by Administrator error popup.
Kindly assist with this.
The emails are system generated and are not “registered zoom accounts”. Could this be an issue? Or should I be using the host email address ?

Browser Console Error
{ type: 'JOIN_MEETING_FAILED', reason: 'Email is blocked by Administrator.', errorCode: 3620}

Which Web Meeting SDK version?
I am using websdk version 2.1.1

1 Like
2

Any help with this?
I will highly appreciate.

3

Hi, @ayukaphanuel,

Thank you for posting in the Developer Forum. Would you be able to send your account details along with the blocked email addresses to developersupport@zoom.us? From there, we can look at your account and diagnose what may be happening.

I will keep an eye out for the ticket. Please include a link to this thread in your submission as well.

Best,
Donte

4

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