Joining meeting timeout. Email is blocked by Administrator

Meeting SDK Web
1

Description
An intermittent error was encountered while joining several meetings.
Error message: “Joining meeting timeout. Email is blocked by Administrator”

Browser Console Error
See the attached screenshot

Which Web Meeting SDK version?

  • Both Web SDK ver2.3.5 & ver2.4.0
  • Both component and client view

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a meeting using the Host Account

Screenshots

2

Hi, @dev.canapii.

Thank you for posting! Have you verified with the Administrator that the email is not being blocked? Here is our help documentation on this topic for reference:

3

Hi @donte.zoom,

Yes, It’s currently off as default on Settings > Block users in specific domains from joining meetings and webinars. So why is there any blocking of email issue if it was disabled?

See attached screenshot :

Screenshot 2022-06-02 at 10.45.24 AM
Screenshot 2022-06-02 at 10.45.24 AM975×113 6.21 KB

Thanks.

4

Thanks, @dev.canapii – that is helpful. Can you send a private message to me with the problematic email so we can take a closer look?