End of sharing, crash problem

Meeting SDK macOS
1

Description
When I call stopShare, I get a steady wild pointer crash

Which version?
5.2

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start camera sharing
  2. End camera sharing
  3. Start APP sharing
  4. When the APP share ends, the stability crashes.

Screenshots

ECE7B2D6-35CD-4BDC-8D23-96D24EC62436
ECE7B2D6-35CD-4BDC-8D23-96D24EC624361049×59 12.3 KB

Smartphone (please complete the following information):

  • Device: [e.g. mac]
  • Version 10.15

Additional context
Very urgent need for help, please see a certain reply, thank you very much!

2

Hi @15604510000,

Thanks for the post. Could share the SDK log and the .crash log so that we could further investigate?

Thanks!

3

How do I find this log。

4

8A4CBB74922B4D4239959B2680FC89BA
8A4CBB74922B4D4239959B2680FC89BA1670×488 174 KB

The console doesn’t have any output！

5

Hi @15604510000,

Thanks for the reply. If you are getting this crash while debugging in the xcode, you may type in “bt” in the console and it will print out the call stack. Could you provide the call stack?

Thanks!

6

Thank you for your reply！
bt

  • thread #1, queue = ‘com.apple.main-thread’, stop reason = EXC_BAD_ACCESS (code=1, address=0x18)
    frame #0: 0x00007fff6b983fdd libobjc.A.dylibobjc_msgSend_stret + 29 frame #1: 0x0000000100617d29 ZoomSDK___lldb_unnamed_symbol3769$$ZoomSDK + 119
    frame #2: 0x00000001005af7cb ZoomSDK___lldb_unnamed_symbol651$$ZoomSDK + 350 frame #3: 0x00007fff32b3289f CoreFoundationCFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
    frame #4: 0x00007fff32b32833 CoreFoundation___CFXRegistrationPost1_block_invoke + 63 frame #5: 0x00007fff32b327a8 CoreFoundation_CFXRegistrationPost1 + 372
    frame #6: 0x00007fff32b32414 CoreFoundation___CFXNotificationPost_block_invoke + 80 frame #7: 0x00007fff32b0258d CoreFoundation-[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554
    frame #8: 0x00007fff32b01a39 CoreFoundation_CFXNotificationPost + 1351 frame #9: 0x00000001005fb5cc ZoomSDK___lldb_unnamed_symbol2916$$ZoomSDK + 44
    frame #10: 0x0000000110d3484f zVideoApp___lldb_unnamed_symbol1469$$zVideoApp + 8339 frame #11: 0x0000000110d3877d zVideoApp___lldb_unnamed_symbol1500$$zVideoApp + 13
    frame #12: 0x00000001103e099f mcm___lldb_unnamed_symbol1296$$mcm + 821 frame #13: 0x0000000110d2b9e5 zVideoApp___lldb_unnamed_symbol1335$$zVideoApp + 233
    frame #14: 0x00000001006169c1 ZoomSDK`___lldb_unnamed_symbol3741$$ZoomSDK + 187
    • frame #15: 0x000000010002e7c0 HXRooms-[ZoomManager endShare](self=0x0000600003001dd0, _cmd="endShare") at ZoomManager.m:666:26 frame #16: 0x0000000100037f8b HXRooms-[MeetingShareWhiteboardWindowController endWhiteboard](self=0x0000600002c15580, _cmd=“endWhiteboard”) at MeetingShareWhiteboardWindowController.m:204:15
      frame #17: 0x0000000100037ac5 HXRooms-[MeetingShareWhiteboardWindowController toolBarClickBtnBlock:](self=0x0000600002c15580, _cmd="toolBarClickBtnBlock:", type=MeetingBottomToolBarBtnTypeEndWhiteboard) at MeetingShareWhiteboardWindowController.m:151:13 frame #18: 0x0000000100039085 HXRooms__49-[MeetingShareWhiteboardWindowController toolBar]_block_invoke(.block_descriptor=0x0000600000d4b7e0, type=MeetingBottomToolBarBtnTypeEndWhiteboard) at MeetingShareWhiteboardWindowController.m:276:13
      frame #19: 0x0000000100011614 HXRooms-[MeetingBottomToolBar clickBtn:](self=0x00000001023bf7a0, _cmd="clickBtn:", btn=0x00000001023bfdb0) at MeetingBottomToolBar.m:117:9 frame #20: 0x00007fff2fff3fc7 AppKit-[NSApplication(NSResponder) sendAction:to:from:] + 299
      frame #21: 0x00007fff2fff3e62 AppKit-[NSControl sendAction:to:] + 86 frame #22: 0x00007fff2fff3d94 AppKit__26-[NSCell _sendActionFrom:]_block_invoke + 136
      frame #23: 0x00007fff2fff3c96 AppKit-[NSCell _sendActionFrom:] + 171 frame #24: 0x00007fff2fff3bdd AppKit-[NSButtonCell _sendActionFrom:] + 96
      frame #25: 0x00007fff2ffefebb AppKitNSControlTrackMouse + 1745 frame #26: 0x00007fff2ffef7c2 AppKit-[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 130
      frame #27: 0x00007fff2ffef681 AppKit-[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 691 frame #28: 0x00007fff2ffee9fd AppKit-[NSControl mouseDown:] + 748
      frame #29: 0x00007fff2ffece10 AppKit-[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4914 frame #30: 0x00007fff2ff57611 AppKit-[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2612
      frame #31: 0x00007fff2ff569b9 AppKit-[NSWindow(NSEventRouting) sendEvent:] + 349 frame #32: 0x00007fff2ff54d44 AppKit-[NSApplication(NSEvent) sendEvent:] + 352
      frame #33: 0x00007fff2fda1daf AppKit-[NSApplication run] + 707 frame #34: 0x00007fff2fd73b86 AppKitNSApplicationMain + 777
      frame #35: 0x000000010003a9e2 HXRoomsmain(argc=3, argv=0x00007ffeefbff570) at main.m:12:12 frame #36: 0x00007fff6cb37cc9 libdyld.dylibstart + 1
7

Thanks for the crash info. Let me forward this to the engineering team for investigation and get back to you shortly.

Thanks!

8

Hi @15604510000,

Thanks for providing the info. Unfrotunately the info provided here did not reveal the root cause. Could you provide the log printed from bt all and image list after the crash happens? Or could you provide the .crash file(https://developer.apple.com/documentation/xcode/diagnosing_issues_using_crash_reports_and_device_logs) ?

Thank you!

9

Was there every any update on this issue. I see the same thing with the same stack trace.

Start a camera share.
Stop a camera share.
Start any other share.
Stope that share -> crash.

10

Hi @tysontune, sorry to hear you are running into this issue.

Could you please provide the information Carson requested in his earlier post so that we may investigate?

Thanks!