The problem started after April 2nd, which coincides with the end of the RTMS trial. @elisa.zoom told me to tag @JenBrissman. Thank you for your assistance as this is a breaking issue.
Prior to the break, I spoke with my account executive and someone else from Zoom, so that the RTMS subscription was added to the admin account before trial end.
The webhook returned healthy before, so it likely points to an issue with the trial rollover to subscription.
Our app calls startRTMS() from the Zoom App.
Our backend successfully binds the meeting to our room/session.
Zoom never sends meeting.rtms_started, so no RTMS session can be created.
For example
Meeting UUID: JubWx5UOThOrjGBTIwqiQg==
meeting.started received
app bind succeeded
no meeting.rtms_started
later meeting.ended received
So we just get ‘Your app failed to access meeting content’.
Hi @Olivier1 - is the admin account associated with your email, or different? I will DM you.
One thing you can try that may be helpful to someone else reading this is:
I noticed you hadn’t added the app on the Local Test tab. Please try to “Add app now” and accept the notices. Then try to run your app locally.
We fixed it on our own, fyi. It required hardening the webhook acceptance in different areas: specifying audio PCM shape, waiting for room bind success, etc.
It looks like both of your free trials had expired. Oliver, your company’s access expired on April 3, and Ahmet, yours expired on March 31.
I’ve extended both accounts through May 4 to give you some additional time as we move to a self service offering in the coming months. If you’re finding value in RTMS, I recommend connecting with your Zoom sales representative to move forward with purchasing. Let me know if you’d like help getting in touch with the right person.
For transparency for others reading this: I extended Oliver’s account on April 7. If you’re seeing similar errors, there’s no need to update your webhooks. It likely just means your RTMS free trial has expired.
I met with my Zoom account executive and someone else from Zoom to discuss the RTMS universal subscription plan before April, to ensure continuity of service, and was under the impression it would roll over after the trial expiry. Is there a disconnect there? Is the paid plan not out yet?
