Meeting.rtms_started webhook missing WebSocket URL / Stream ID

API and Webhooks Authentication
1

Hi Team,
Our RTMS-enabled Zoom App previously received full RTMS session details in the meeting.rtms_started webhook, including:

  • server_urls

  • rtms_stream_id

  • signature / access token

Recently, the webhook only returns the event name and meeting_uuid, and all RTMS connection fields are missing. Because of this, we are unable to create RTMS records or connect to the RTMS WebSocket.

This behavior worked earlier with the same configuration and is now consistently reproducible.

Environment:

  • Web SDK v3.12.0

  • Salesforce (Visualforce + LWC)

  • RTMS App from Marketplace

  • Event: meeting.rtms_started

Questions:

  1. Has RTMS Webhook payload behavior changed?

  2. Is WebSocket mode now required to receive RTMS session details?

  3. Is this related to license or RTMS app configuration?

Thanks for your support.