Error 104107 When Joining Session on Zoom Video SDK v1.12.5 (16945)

Video SDK
,
1

SDK Version
ZoomVideoSDK for iOS, version 1.12.5 (16945)

I am currently encountering an issue when trying to join a session using the Zoom Video SDK for iOS. Whenever someone attempts to join the session, the following error is returned:

ErrorType: Errors_Session_Join_Failed
detail: 104107
func onError(_ ErrorType: ZoomVideoSDKError, detail details: Int)

Troubleshooting Routes
• I have ensured that the JWT token is generated correctly.
• The SDK is initialized properly before attempting to join the session.
• I have reviewed the relevant forum posts and documentation, but the issue persists.

Could anyone provide insights or suggestions on how to resolve this issue?
Thank you for your assistance!

2

@pippo27 do you have a sample of the JWT token?

3

Thank you for your response. Here is a sample of the JWT token I’m using:

eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBfa2V5IjoieHh4eHgiLCJ2ZXJzaW9uIjoxLCJyb2xlX3R5cGUiOjAsInVzZXJfaWRlbnRpdHkiOiJ1c2VyLTIzOSIsImlhdCI6MTcyMzAwOTU1OCwiZXhwIjoxNzIzMDEzMTU4LCJ0cGMiOiIxMDE2NSJ9.NjHsvEsC9sZDNvLiN2XTBX6MIhiVh_KmLYr75H2uCTc

4

@pippo27 are you running the zoom node / on-premise version of Video SDK?

5

Hi @chunsiong.zoom
Here are the details of my setup:

I am using the ZoomVideoSDK with iOS Swift in a UIKit Project. For the JWT token generation, my server generates the token and sends it to the client (iOS App) to be used with the ZoomVideoSDK.