Error code 1 when creating zoom meeting via sdk

Meeting SDK Web
24

Hi,
would i know how did you resolve the meeting number is wrong error?
I’m facing the same issue with new 11 digits meetings.

25

Hey @tomybastin1,

Glad to hear you got it working!

Thanks,
Tommy

26

Hey @xpe,

Is the meeting running when you are trying to join it?

Thanks,
Tommy

27

Hi @tommy,
right now we’re facing another issue that ,Zoom client web view access by mobile browser, microphone voice clarity issues. how can we solve that problem.

28

Hey @tomybastin1,

Can you share more details like what device, which browser and steps to reproduce the issue?

Thanks,
Tommy

29

hi @tommy

we have integrated zoom latest web sdk to our web application.

while joining a meeting using mobile browser (mobiles -android versoins- 5.1, 7, 8 and browsers - chrome [latest version] at times can’t hear anything from host whereas it behaves ok in desktop browser.

Same issue even persist while giving reply to host. all these happens when the network is very much stable.

Thanks,
Bastin Tommy

30

Hey @tomybastin1,

Can you private message me the meeting IDs where you couldn’t hear good?

We will look at the QOS logs.

Thanks,
Tommy

31

Hi @tommy
meeting Ids shared with you
Thanks
Bastin Tommy

32

Thanks @tomybastin1,

We are looking into this. (CS-1699)

-Tommy

33

Hey @tomybastin1,

We will be fixing the audio issues in 1.7.8. Stay updated here:

Thanks,
Tommy

34

Thanks @tommy,
regards
Bastin tomy

1 Like
35

You are welcome! :slight_smile:

-Tommy

36

Hey @tomybastin1,

Make sure you are on android 7.1.1 + and chrome81 +

Thanks,
Tommy

37

Hi @tommy ,

I am using web SDK, i am able to join meeting as Host but unable to join meeting as an attendee… getting below error…

issue111
issue1111230×780 38.4 KB

It used to work previous… curently using 1.7.5 version … tried with 1.7.7 as well… getting same issue

38

Hey @focalpointk12,

Please send the meeting ID and Web SDK signature to developersupport@zoom.us so we can help you debug.

Thanks,
Tommy

39

Hi @tommy,

I am using web SDK 1.7.8, i am able to join meeting as Host but unable to join meeting as an attendee.
My error is
{method: “join”, status: false, result: null, errorMessage: “Unirse a fallar”, errorCode: 1}
errorCode: 1
errorMessage: “Unirse a fallar”
method: “join”
result: null
status: false
proto: Object

1 Like
40

I have the same problem

41

Hey @jlcabeza, @sandra-rosiles,

Are you passing in 1 as the role when generating the Web SDK signature?

Are there any other errors in the browser console?

Thanks,
Tommy

42

@tommy,

I have same issue. It works if I use role 1 (host) but not if I use 0. I get the same join meeting fail generic message. As I mentioned previously this same code worked flawlessly until recently.

Thanks

43

Hey @bmilburn,

If you could provide additional details including steps to reproduce the issue, in a new thread I will be happy to help!

Thanks,
Tommy