Facing issue while joining meeting through Zoom Android Sdk(sending multiple request to host)

Hi @winualldevs,

The web domain should be “zoom.us”. Please have a try.

I was following this issue for a resolution as i was facing the same for the last couple of days. It started working again today. What was the issue and fix? We have lost business because our customers were not able to join video calls using zoom mobile sdk in our app.

Actually it has not been fixed yet. Please look into it asap and let us know the issue.

20200528_041106

Status is changing from connecting -> in waiting room -> in meeting -> reconnecting

Hi @phani.burra,

Thanks for the reply. May I inquire what is the SDK version you are using? Could you provide an SDK log for us to further investigate?

Thanks!

@Carson_Chen
This issue is happening on and off. And is directly impacting our business. The same app has been working for a while.(SDK Version version v4.6.15086.0209)
Please see the attached log. This is what is happening from a meeting status perspective.
2020-05-28 08:14:24.464 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_CONNECTING
2020-05-28 08:14:29.028 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IN_WAITING_ROOM
2020-05-28 08:14:34.409 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_INMEETING
2020-05-28 08:14:34.862 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_RECONNECTING
2020-05-28 08:14:35.516 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IDLE
2020-05-28 08:14:42.002 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_CONNECTING
2020-05-28 08:14:45.327 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IN_WAITING_ROOM

This is the full log file…

2020-05-28 08:14:23.436 5819-5819/brainpan.doctorsdiary I/InitAuthSDKHelper: onZoomSDKInitializeResult, errorCode=0, internalErrorCode=0 2020-05-28 08:14:23.436 5819-5819/brainpan.doctorsdiary I/ZoomSDKExample: onZoomSDKInitializeResult, errorCode=0, internalErrorCode=0 2020-05-28 08:14:23.457 5819-5819/brainpan.doctorsdiary I/MeetingServiceImpl: joinMeetingWithParams: sUri=zoomus://zoom.us/join?confno=86375126182&uname=Rahees+Rasheed&pwd=943324 2020-05-28 08:14:23.458 5819-5819/brainpan.doctorsdiary W/Settings: Setting android_id has moved from android.provider.Settings.System to android.provider.Settings.Secure, returning read-only value. 2020-05-28 08:14:24.080 5819-5819/brainpan.doctorsdiary I/Choreographer: Skipped 36 frames! The application may be doing too much work on its main thread. 2020-05-28 08:14:24.124 5819-5868/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xe3ed5a20: ver 3 0 (tinfo 0xdd3aa230) 2020-05-28 08:14:24.464 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_CONNECTING 2020-05-28 08:14:24.484 5819-5819/brainpan.doctorsdiary W/ActivityThread: handleWindowVisibility: no activity for token android.os.BinderProxy@ebaf41b 2020-05-28 08:14:24.486 5819-5856/brainpan.doctorsdiary V/FA: Recording user engagement, ms: 2142 2020-05-28 08:14:24.489 5819-5856/brainpan.doctorsdiary V/FA: Activity paused, time: 409087717 2020-05-28 08:14:24.503 5819-5854/brainpan.doctorsdiary V/FA: onActivityCreated 2020-05-28 08:14:24.615 5819-5819/brainpan.doctorsdiary I/FloatingActionButton: Setting a custom background is not supported. 2020-05-28 08:14:24.716 5819-5856/brainpan.doctorsdiary V/FA: Activity resumed, time: 409087953 2020-05-28 08:14:24.784 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: surfaceCreated group index =179557434 2020-05-28 08:14:24.786 5819-6008/brainpan.doctorsdiary D/HostConnection: HostConnection::get() New Host Connection established 0xdd6af150, tid 6008 2020-05-28 08:14:24.794 5819-6008/brainpan.doctorsdiary D/HostConnection: HostComposition ext ANDROID_EMU_CHECKSUM_HELPER_v1 ANDROID_EMU_native_sync_v2 ANDROID_EMU_native_sync_v3 ANDROID_EMU_native_sync_v4 ANDROID_EMU_dma_v1 ANDROID_EMU_YUV420_888_to_NV21 ANDROID_EMU_YUV_Cache ANDROID_EMU_async_unmap_buffer GL_OES_EGL_image_external_essl3 GL_OES_vertex_array_object GL_KHR_texture_compression_astc_ldr ANDROID_EMU_gles_max_version_3_0 2020-05-28 08:14:24.794 5819-6008/brainpan.doctorsdiary D/eglCodecCommon: setVertexArrayObject: set vao to 0 (0) 0 0 2020-05-28 08:14:24.795 5819-6008/brainpan.doctorsdiary D/EGL_emulation: eglCreateContext: 0xdd6857e0: maj 3 min 0 rcv 3 2020-05-28 08:14:24.805 5819-6008/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xdd6857e0: ver 3 0 (tinfo 0xc7f0fee0) 2020-05-28 08:14:24.811 5819-6008/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged group index =179557434, width=1080, height=1794 2020-05-28 08:14:24.811 5819-6008/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged group index =179557434, width=1080, height=1794 2020-05-28 08:14:24.826 5819-5868/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xe3ed5a20: ver 3 0 (tinfo 0xdd3aa230) 2020-05-28 08:14:24.886 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged: groupIndex = 179557434, width=1080, height=1794 2020-05-28 08:14:24.894 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: startRender: group index = 179557434 2020-05-28 08:14:25.022 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged: groupIndex = 179557434, width=1080, height=1794 2020-05-28 08:14:28.571 5819-5819/brainpan.doctorsdiary W/AudioTrack: Use of stream types is deprecated for operations other than volume control 2020-05-28 08:14:28.571 5819-5819/brainpan.doctorsdiary W/AudioTrack: See the documentation of AudioTrack() for what to use instead with android.media.AudioAttributes to qualify your playback use case 2020-05-28 08:14:28.953 5819-5819/brainpan.doctorsdiary W/an.doctorsdiary: type=1400 audit(0.0:956): avc: denied { ioctl } for path="socket:[1266090]" dev="sockfs" ino=1266090 ioctlcmd=8927 scontext=u:r:untrusted_app:s0:c88,c256,c512,c768 tcontext=u:r:untrusted_app:s0:c88,c256,c512,c768 tclass=udp_socket permissive=0 2020-05-28 08:14:28.985 5819-5819/brainpan.doctorsdiary W/AudioTrack: Use of stream types is deprecated for operations other than volume control 2020-05-28 08:14:28.985 5819-5819/brainpan.doctorsdiary W/AudioTrack: See the documentation of AudioTrack() for what to use instead with android.media.AudioAttributes to qualify your playback use case 2020-05-28 08:14:29.028 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IN_WAITING_ROOM 2020-05-28 08:14:29.822 5819-5856/brainpan.doctorsdiary V/FA: Inactivity, disconnecting from the service 2020-05-28 08:14:34.409 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_INMEETING 2020-05-28 08:14:34.465 5819-5819/brainpan.doctorsdiary I/FloatingActionButton: Setting a custom background is not supported. 2020-05-28 08:14:34.494 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onDestroy: group index = 179557434 2020-05-28 08:14:34.571 5819-5819/brainpan.doctorsdiary D/AudioTrack: stop() called with 267360 frames delivered 2020-05-28 08:14:34.862 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_RECONNECTING 2020-05-28 08:14:34.908 5819-5856/brainpan.doctorsdiary V/FA: Recording user engagement, ms: 10187 2020-05-28 08:14:34.910 5819-5856/brainpan.doctorsdiary V/FA: Connecting to remote service 2020-05-28 08:14:34.919 5819-5856/brainpan.doctorsdiary V/FA: Activity paused, time: 409098141 2020-05-28 08:14:34.967 5819-5868/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xe3ed5a20: ver 3 0 (tinfo 0xdd3aa230) 2020-05-28 08:14:34.990 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:34.991 5819-5856/brainpan.doctorsdiary V/FA: Activity resumed, time: 409098161 2020-05-28 08:14:35.048 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:35.048 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:35.048 5819-5856/brainpan.doctorsdiary D/FA: Connected to remote service 2020-05-28 08:14:35.049 5819-5856/brainpan.doctorsdiary V/FA: Processing queued up service tasks: 4 2020-05-28 08:14:35.303 5819-5819/brainpan.doctorsdiary E/MeetingServiceImpl: joinMeeting: Already has a meeting in progress or is starting. 2020-05-28 08:14:35.440 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: surfaceDestroyed group index =179557434 2020-05-28 08:14:35.440 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onDestroy: group index = 179557434 2020-05-28 08:14:35.516 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IDLE 2020-05-28 08:14:40.088 5819-5856/brainpan.doctorsdiary V/FA: Inactivity, disconnecting from the service 2020-05-28 08:14:42.002 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_CONNECTING 2020-05-28 08:14:42.024 5819-5819/brainpan.doctorsdiary W/ActivityThread: handleWindowVisibility: no activity for token android.os.BinderProxy@3b8824d 2020-05-28 08:14:42.030 5819-5854/brainpan.doctorsdiary V/FA: onActivityCreated 2020-05-28 08:14:42.033 5819-5856/brainpan.doctorsdiary V/FA: Recording user engagement, ms: 7096 2020-05-28 08:14:42.034 5819-5856/brainpan.doctorsdiary V/FA: Connecting to remote service 2020-05-28 08:14:42.038 5819-5856/brainpan.doctorsdiary V/FA: Activity paused, time: 409105257 2020-05-28 08:14:42.094 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:42.098 5819-5819/brainpan.doctorsdiary I/FloatingActionButton: Setting a custom background is not supported. 2020-05-28 08:14:42.133 5819-5856/brainpan.doctorsdiary V/FA: Activity resumed, time: 409105369 2020-05-28 08:14:42.196 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:42.196 5819-5856/brainpan.doctorsdiary V/FA: Connection attempt already in progress 2020-05-28 08:14:42.205 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: surfaceCreated group index =62387420 2020-05-28 08:14:42.207 5819-5856/brainpan.doctorsdiary D/FA: Connected to remote service 2020-05-28 08:14:42.208 5819-5856/brainpan.doctorsdiary V/FA: Processing queued up service tasks: 4 2020-05-28 08:14:42.209 5819-6169/brainpan.doctorsdiary D/HostConnection: HostConnection::get() New Host Connection established 0xdd6acd10, tid 6169 2020-05-28 08:14:42.209 5819-6169/brainpan.doctorsdiary D/HostConnection: HostComposition ext ANDROID_EMU_CHECKSUM_HELPER_v1 ANDROID_EMU_native_sync_v2 ANDROID_EMU_native_sync_v3 ANDROID_EMU_native_sync_v4 ANDROID_EMU_dma_v1 ANDROID_EMU_YUV420_888_to_NV21 ANDROID_EMU_YUV_Cache ANDROID_EMU_async_unmap_buffer GL_OES_EGL_image_external_essl3 GL_OES_vertex_array_object GL_KHR_texture_compression_astc_ldr ANDROID_EMU_gles_max_version_3_0 2020-05-28 08:14:42.211 5819-6169/brainpan.doctorsdiary D/eglCodecCommon: setVertexArrayObject: set vao to 0 (0) 0 0 2020-05-28 08:14:42.211 5819-6169/brainpan.doctorsdiary D/EGL_emulation: eglCreateContext: 0xdd6857e0: maj 3 min 0 rcv 3 2020-05-28 08:14:42.218 5819-6169/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xdd6857e0: ver 3 0 (tinfo 0xc3ced2e0) 2020-05-28 08:14:42.220 5819-6169/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged group index =62387420, width=1080, height=1794 2020-05-28 08:14:42.220 5819-6169/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged group index =62387420, width=1080, height=1794 2020-05-28 08:14:42.225 5819-5868/brainpan.doctorsdiary D/EGL_emulation: eglMakeCurrent: 0xe3ed5a20: ver 3 0 (tinfo 0xdd3aa230) 2020-05-28 08:14:42.258 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged: groupIndex = 62387420, width=1080, height=1794 2020-05-28 08:14:42.261 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: startRender: group index = 62387420 2020-05-28 08:14:42.384 5819-5819/brainpan.doctorsdiary I/MobileRTCVideoView: onGLSurfaceChanged: groupIndex = 62387420, width=1080, height=1794 2020-05-28 08:14:45.011 5819-5819/brainpan.doctorsdiary W/AudioTrack: Use of stream types is deprecated for operations other than volume control 2020-05-28 08:14:45.011 5819-5819/brainpan.doctorsdiary W/AudioTrack: See the documentation of AudioTrack() for what to use instead with android.media.AudioAttributes to qualify your playback use case 2020-05-28 08:14:45.307 5819-5819/brainpan.doctorsdiary W/AudioTrack: Use of stream types is deprecated for operations other than volume control 2020-05-28 08:14:45.307 5819-5819/brainpan.doctorsdiary W/AudioTrack: See the documentation of AudioTrack() for what to use instead with android.media.AudioAttributes to qualify your playback use case 2020-05-28 08:14:45.283 5819-5819/brainpan.doctorsdiary W/an.doctorsdiary: type=1400 audit(0.0:967): avc: denied { ioctl } for path="socket:[1266382]" dev="sockfs" ino=1266382 ioctlcmd=8927 scontext=u:r:untrusted_app:s0:c88,c256,c512,c768 tcontext=u:r:untrusted_app:s0:c88,c256,c512,c768 tclass=udp_socket permissive=0 2020-05-28 08:14:45.327 5819-5819/brainpan.doctorsdiary D/ZoomSDKExample: onMeetingStatusChanged MEETING_STATUS_IN_WAITING_ROOM 2020-05-28 08:14:47.277 5819-5856/brainpan.doctorsdiary V/FA: Inactivity, disconnecting from the service

Hi @phani.burra,

Thanks for providing the info. Let me forward this to the engineering team for further investigation. Will get back to you shortly.

Thanks!

@Carson_Chen
I have heard that Rahees Rasheed [in image above] is still waiting to join the meeting LOL :rofl:

@phani.burra

Oh, that’s a long wait. Please help to say “Sorry for the wait” to him.:smiley: Thanks for the console log, would you mind providing the SDK log so that we could get more information regarding the issue? You may enable the log feature while SDK init and get the SDK log from /sdcard/Android/data/package name/logs

Thanks!

@Carson_Chen
I tried generating the SDK Logs by enabling logs like below :
ZoomSDKInitParams initParams = new ZoomSDKInitParams(); initParams.appKey= authSdkKey; initParams.appSecret = sdkSecret; initParams.enableLog = true; initParams.logSize = 50; initParams.domain= "zoom.us"; initParams.videoRawDataMemoryMode = ZoomSDKRawDataMemoryMode.ZoomSDKRawDataMemoryModeStack; mZoomSDK.initialize(context, this, initParams);

I cannot find the logs any where…

@phani.burra you can find logs here
File Manager -> Internal Storage -> Android -> data -> (App Folder) -> logs -> you can find log files (as per the timings)

My zoom API is not functioning suddenly from 29th…are we expecting an SDK update or an API update in a week? Please reply

We upgraded the sdk and don’t see the issue anymore. Waited a few days to observe before confirmation.

@phani.burra Can you explain me how have to handled the zoom “Meeting in progress” notification on all phones as meeting isnt getting started because of that on some phones. If you have disabled it how have you done it , can you send me a mail to this email id abhiphoenix1101@gmail.com

@abhishekt Thanks for helping out! :slight_smile:

Hi @phani.burra,

Thanks for the reply and glad to hear that it is working now. If you are facing any other issues, please let me know. Thanks!

Hi @cynthiansappz,

What is the SDK version you are using? Could you provide more information on the issue you are facing?

Thanks!

Hi @Carson_Chen , please look into this post as well , which is somewhat related to this issue in the latest SDK

Hi @abhishekt,

Could you provide more information on the issue “meeting isn’t getting started because of that on some phones”? Are you getting any errors? The notifications should not stop the meeting from starting.

Thanks!

Hi @abhishekt, sure, will look into that shortly and reply you in that post.

Yes please reply on that post so everything will be there at one side , thanks @Carson_Chen