Frame rate during screen sharing

We currently have Zoom SDK built into our trade show platform as a video communication tool. We would like to guide customers through 360° rooms via screenshare. Unfortunately, the frame rate is not good. Can we set the streaming “optimize for video” or adjust something in the settings?

Hey @munis,

Thank you for reaching out to the Zoom Developer Forum. The frame rate of a camera in the Web SDK relies on a variety of factors including the capabilities supported by the camera and compute/network resources.

I’m happy to help troubleshoot these performance issues you’re seeing but, assuming a 360 camera has a high resolution, the issues may be related to the processing power or bandwidth required to use the camera at a high frame rate.

I just have a couple of questions to get us started:

  1. What camera are you using when you see this issue?

  2. What is the approximate frame rate that you’re seeing?

  3. What device is hosting the meeting?

  4. Is the frame rate low for the host, participants or all users?

  5. Have you tested enabling SIMD support

Thanks,
Max