GET /chat/users/{userId}/messages endless next page token

API and Webhooks Chat
1

I have a python module in production that gets chat logs from ‘GET /chat/users/{userId}/messages’ - it’s worked for about 7 months and has just stopped working. The behaviour we see is endless next page tokens with a different token and same content as the first page, so the module gets stuck in an endless loop. I opened a ticket with support and they directed me to here after some troubleshooting. It’s breaking a core production service, would really appreciate some assistance.

2

Hey @Sam1664
Thanks for reaching out to us and welcome to the Zoom Developer Forum, I am happy to help here.
Can you please share an example request URL and the response you are getting when you get this error.
Also a tracking ID found in the response headers so we can look further into this issue

3

Thanks for the response. Logs, debugging and troubleshooting is detailed in case TS2024465, if you are able to access it. can’t see a way to direct message you here.

4

Hi Elisa. Were you able to look at the support case?

5

Hey @Sam1664
Sorry for the late reply here! Looking into this now

6

Hi @Sam1664
Can you please reply to the DM I just sent?

7

Hi Elisa
I’m experiencing the same issue using the chat/users/{user}/messages API

It’s returning the same page content every time with a different nextPageToken, and gets stuck in an endless loop.

I’ve also noticed the API sometimes returns 0 messages with a nextPageToken value.

This is also causing an endless loop as it retrieves 0 messages and a new nextPageToken when calling the API with the returned nextPageToken.

Can you please assist?

8

Hi @MarkCollard
Thanks for reaching out to us
We are currently investigating this issue and it looks like its been clasified as a bug on our end, in the meantime, can you please increase the page_size to 50