Getting error code 100000401 while retrying to pair room without activation token

Meeting SDK
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I’m using the Zoom Room Controller SDK (C++) to control a Zoom Room, but I’m facing a couple of issues:

  • After pairing successfully, the room sometimes gets unpaired automatically without any callback. I only realize this when I call a function and it returns result code 11 (which means not paired).
  • To fix this, I call RetryToPairRoom(). Sometimes the pairing works, but other times it returns error code 100000401.
  • In this error state, if I operate the Zoom Room using the native controller, I receive all the callbacks properly. However, when I try to perform any operation through the SDK, it still returns result code 11 (not paired).

So my main problems are:

  1. Why does the pairing break automatically without any callback, if something like logs file or other are required from my side please let me know?
  2. Why does re-pairing without an activation token sometimes return 100000401, and even after that, why do operations still fail with result code 11 despite receiving callbacks?
2

if anyone has faced this or knows the cause/solution, please help.