Getting permission error after changing from call_logs to call_history

API and Webhooks
1

Since call_logs APIs are being deprecated I started testing call_history but getting this error:

{“code”:403,“message”:“You do not have permission.”}

I tested in Postman:
works: /phone/users/:userId/call_logs?from=2025-03-15&to=2025-03-16
does not work: /phone/users/:userId/call_history?from=2025-03-15&to=2025-03-16

Scopes:
/phone:read:admin
/phone_call_log:read:admin
/phone_recording:read:admin
/recording:read:admin
/meeting:write:admin

Any idea what needs to be changed?

Thank you!

2

Hi @vlad_kolbas
Thanks for reaching out to us.
The request URL you are using is incorrect. You do not need to pass the users/userID path in your request.

Your request URL should look like this

 https://api.zoom.us/v2/phone/call_history
3

Hi @elisa.zoom

That one works fine but I am trying to get call history for a specific user.

Here is the URL from the phone API:

The corresponding API for call_logs works just fine:

Getting specific call history detail works as well:

4

Hey @vlad_kolbas
Sorry for the late reply. here!
Can you please confirm that you can see the scopes to call the Get a users call history endpoint?

5

Hi @elisa.zoom thanks for getting back to me.

Turns out there was an update last weekend that fixed the issue. So it’s working now as expected.

6

Great news @vlad_kolbas
I will close this thread from now and feel free to reach out back to us in the future

7

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