Getting transcripts via API when recording is not on

API and Webhooks
1

We use the zoom agent but don’t keep the recordings of meetings. In the Web UI I can see and download every transcript for all our meetings, but it does not show up in the API.

I’m curious if there is a plan to resolve this?

Note, this is the exact problem described in another post (which I’m currently not allowed to link) the ‘accepted response’ appears to be an advert for another product.

The data is there in the Web UI, I just really want to get at it from the API - if this is not possible today, are there plans for it to be?

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Hey @Andy2,

You should be able to fetch these transcripts by:

  1. Enabling the “Allow meeting hosts to retain and access meeting transcripts” setting
  2. Call GET /meetings/{meetingId}/transcript using the past meeting’s instance UUID (not the scheduled UUID/ID)
  3. The response includes a download_url, which you can make a request to with the user’s OAuth token to retrieve the file.

Also, just to be clear, the recordings endpoints won’t return these transcripts if there’s no cloud recording, so you’ll specifically need to use the above workflow.

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Thanks for jumping here to help @amanda-recallai

@Andy2 All those details Amanda shared are correct.
Here is a thread with more info: Unable to access AI companion transcripts from API using /meetings/{encoded-UUID}/transcript - #3 by CRDR

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