Google is phasing out support for third-party cookies from its Chrome browser. Unless you act before January 2024, Open CTI may stop functioning. If your Open CTI solution is provided or implemented by an Appexchange partner, then please reach out to them for corrective action.
Third-party cookies are the main mechanism that enables cross-site tracking. Several major browsers have already placed restrictions on third-party cookies or are planning to do so. Third-party cookies enable many valid use cases, such as managing states in embedded content or enabling user sessions across multiple sites.
As part of Google’s Privacy Sandbox project, Chrome is phasing out support for third-party cookies and proposing new functionality for cookies along with purpose-built APIs to support legitimate use cases while preserving user privacy. The gradual phase-out starts in January 2024.
We use ZOOM CTI in salesforce, What needs to be done to keep the integration working.