Green tint on some android phones

Video SDK Android
1

Hello,

Some of my users are having green tint issue
They said that the issue only happen in video call in my app. It don’t happend in another apps
Here is the screenshot

image
image322×547 95.5 KB

Some users are having this issue today
Please help!
Android video sdk: 1.4.0

Thanks

2

@thanh.huynh,

Thank you for sharing the screenshot of the green tint behavior your users are reporting. Is this behavior reproducible or is it just happening for some users?

3

Hi,

It only happening for some android users
I can’t reproduce the issue on my android phones
But multiple users are having this issue we need to find a way to fix it

Here is some sessions that having this issue:

account id: [REDACTED]
session id: 7[REDACTED]
session id: [REDACTED]

I can give you their video recordings if you need them

Thanks

4

@donte.zoom ,

We have some users that use Android 13 are facing this issue
Please check the sdk on Android 13

Thank you

5

Do you have any updates on this?

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

7

@thanh.huynh,

I appreciate your patience. The first thing I’d recommend is to update the SDK version. It needs to be clarified why some users are getting a green screen, and others are not. We have not seen reports of this behavior with the latest released version and I see you are on Android Video SDK: 1.4.0. Please update and let us know if that resolves the behavior you are seeing. If it does not, then the next step will be to submit a support ticket including the logs and the steps to reproduce the behavior. Our support will need to take a closer look at the session-specific data to diagnose what may be happening.

For reference, here is the Video SDK changelog :