High Level Approach Help

Zoom Apps
1

Hi All,

I’ve been tasked with creating an integration between the HaloITSM platform and Zoom to achieve the following scenarios:

  1. Create a button within Zoom Chats that allows selected users (IT Support) to create a ticket and auto-populate with some of the chat messages
  2. Embed the Halo Portal web page in the Zoom client.

Now frankly I am well out of my depth as a basic scripter.

I’d love to know if this is something that is commonly done, or if anyone is able to provide a high-level approach to how this can be achieved.

For example, would I need to build some middle-ware application that communicates between Zoom and Halo, or could this be achieved purely by reaching out to Halo API (which thankfully is quite robust)?

Thank you in advance for any insights!