Sorry to do this here–I understand it’s a developers’ forum–but right now it seems like the best option. I deduce from the OP’s English and Mandarin (which I can affirm is the Chinese equivalent of the OP’s question), that, like me, the OP is a new user in China. Zoom in China (zoom.com.cn) is separate from U.S. Zoom, I assume due to the Chinese government’s requirements for doing business in China’s telecom sector. Additionally, Zoom in China’s web site–which includes a 100% English interface–has posted a notice (only in Mandarin!) that Zoom Pro will also be free for the duration of the coronavirus control measures. Since all educational institutions in China have been required to hold classes online and to close their campuses to all education-related activities, my guess is that, starting next Monday, March 2, millions of new Zoom users will go online at the same time in China to attend and teach classes. That includes my institution.
In that case, we new users who are responsible for managing large groups of other new Zoom-China users would like to be able to determine best and correct practices in a timely manner. Unfortunately, at Zoom-China, I don’t see the equivalent of support.zoom.us that @tommy recommended. There may in fact be some kind of support in the areas of the web site that are in Mandarin, but even so, if such support personnel’s level of English makes support inefficient, then groups of non-Chinese speakers in China will underserve those they’re responsible to. Even Zoom’s U.S. support requires 24 hours for users’ questions regarding basic functionality, let alone best practices.
My group isn’t up to the task of advising regarding best practices, just a lot of reports of “what works for me.” That’s mostly fine, I guess, but to avoid unfortunate interruptions to our classes, it would be most helpful to have an online support group, where more knowledgeable users can mix with the n00bs and manage the forum to maximize a wide spectrum of assistance while minimizing redundancy. Individual support tickets–even if they’re possible in China–would hardly be the best way to do that for the reasons stated above.
So I’d like to make a request: can a separate, temporary category be added to this forum? Something like: “Temporary Support in Solidarity with Our Friends in China.” This voluntary act could be of great benefit if there are enough experienced users out there willing to donate their expertise. Or maybe there will just be very few users like me who wish to ensure the smoothest possible experience for their students in a trying situation while most people just make do cobbling together a teaching situation that at least rises above a certain threshold. In that case, maybe a bona fide developer expert or two would be willing to contribute a bit to this suggested help effort for ex-pats and foreigners.