Invalid Token error while refreshing token on one particular account

API and Webhooks
#1

Description
One of our clients who has multiple Zoom accounts integrated is having trouble with one particular account. Randomly they are getting an Invalid Token error and they have to connect it again and it’s happening quite often (after 4 days) now and only on that particular account. Can you guys please help…

Error
Invalid Token (code:124)

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
https://zoom.us/oauth/token?grant_type=refresh_token&refresh_token=

#2

Having the same problem with just one of our customer’s Zoom accounts! I can provide the key, access token, and previous refresh token if needed. It hasn’t happened with any other account thus far.

#3

Hey @ton.immanuel and @wesley1,

Thank you for reaching out to the Zoom Developer Forum. I would make sure that you are refreshing the access_token using the refresh_token prior to the token expiring. OAuth access tokens will expire in one hour so it’s important to refresh the access token before that time limit.

If that doesn’t help, are you able to provide the account ID involved as well as the endpoint, payload, and response involved when making these failing requests?

Thanks,
Max

#4

Thanks, @MaxM for the reply. I have created a support ticket with all the details. Would you able to access it?

https://support.zoom.us/hc/en-us/requests/9354084

#5

Hey @ton.immanuel,

Thank you for submitting a ticket, I’ll follow up with you there.

Thanks,
Max