Invited party rejected a meeting invite webhook

API and Webhooks
1

Hi there,

I’m trying to set up the webhook for when someone declines an invite.

This invite is sent using the in-meeting controls api (Meetings APIs - Zoom Developers)

The invite works perfectly, and the recipient can accept it, joining the meeting.

However, when they decline the invite, I need to have a response sent back to the endpoint.

I’ve tried all three of the possible webhooks:

  • Invited party rejected a meeting invite
  • Invited party rejected a meeting invitation through phone (call out) via Zoom room
  • Invited party rejected a meeting invitation through phone (call out)

None of these fired a response back to the endpoint.

I have tried other webhooks, and received them fine.

Also, I can’t seem to find documentation for the first webhook - “Invited party rejected a meeting invite”.

Any help would be greatly appreciated.

2

If none of the “rejected invite” webhooks are firing, it’s possible there’s a glitch or some undocumented behavior on Zoom’s end (wouldn’t be the first time). Since you mentioned other webhooks are working fine, that rules out endpoint issues. The missing documentation for “Invited party rejected a meeting invite” sounds suspect, though.

I’d try hitting up Zoom support directly to clarify if that webhook is actually functional or just a placeholder. Sometimes they’ll quietly drop in fixes without an update in their docs. Meanwhile, maybe set up a workaround to track invite declines another way, like via a custom tracking link or response field. Not ideal, but it could hold you over if the Zoom webhook remains a ghost. Good luck!

3

Cheers for the advice Klimek, we’ll look into it.

If anyone else has any ideas, feel free to let us know.

4

Hi @matthew7 , I agree with @klimekmarek shared. Have you opened a support ticket already?

6

Hi @gianni.zoom,

Sadly you cannot open a support ticket for development without the premier support.

Is there an alternative way to submit one?

7

Hi @matthew7 for bugs you should be able to. Did you categorize as a bug?

8

Hi @gianni.zoom, we’ll do it now. Thanks for the help.

9

Alright, please let me know if it works @matthew7 or if you run into any issue.

10

Hi @gianni.zoom , it’s been over a day now and we’ve still had no response. Is there anything you could do to help with it?

11

Hi @matthew7 , did the support request go through? Do you have an open ticket number?

12

Hi @gianni.zoom, I haven’t received a ticket number.

I had to submit the bug via the “Report Problem” in the app. This is due to the lack of an option for bugs on a web ticket, and any dev ticket being under premier support.

Could you point me in the right direction if using the app was the incorrect thing to do?

13

Hi @matthew7 I opened one up one your behalf with your email. The number is TS1509470. Please link the documentation in the thread there and correspond with support. Thank you!