iPad Pro on Safari browser can not see share screen

Video SDK Web
1

Description

I want to share the screen for iPad Pro. I used mediaStream.startShareView(canvasElement, userId) to view the shared screen. However, I cannot see the shared screen on Safari, but it works fine on Chrome.

Browser Console Error
No errors appear.

Which Web Video SDK version?
1.11.10

Device:

  • Device: iPad Pro (10.5 inch)
  • OS: iPadOS 17.5.1
  • Browser: Safari
  • Browser Version Safari 17.5.1
2

Hey @phuongnv1

Thanks for your feedback.

Could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic

3

Hey @vic.yang
This is the session ID: x8c3EmATQnKtcPSrqWhWBA==
Please help me check it.

Thanks
Phuong

4

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