Is there a way to open the Zoom Virtual Agent via a URL?

Contact Center
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1

I’ve only seen the Web SDK documentation, but is there a way to open the chat bot cleanly via a url? We are migrating from a tool where we were able to do this, but I haven’t seen a way to open an agent chatbot via URL.

2

Hi Jay,

Welcome to the dev forum. Can you provide more details on your use case? What do you mean by “open the chat bot cleanly via a url” ?

Do you mean that you want a URL that automatically starts a chat session as soon as the web site visitor goes to the URL ? Is this URL hosted on your website, or you want a URL hosted by Zoom ?

3

Thanks for responding! Yes, we want a URL that automatically starts a chat session as the visitor goes to the URL. No preference on whether self or zoom hosted.

4

Hi Jay,

There are a few options you can consider:

  1. you can use the ‘Offsite URL’ feature of “Campaign Management”. With this feature, the chat engagement will start automatically. With the ‘Offsite URL’ you host the chat URL on your server.

  2. you can use the “Full page URL” feature of “Campaign Management”. With this feature, the chat engagement will also start automatically. With this solution, the URL is hosted by Zoom.

  3. Finally, you could automatically start the chat engagement by running custom javascript on your webpage, involving the Zoom Campaign SDK. window.zoomCampaignSdk.open().

More info on the Campaign SDK can be found below. This feature is available to Zoom Contact Center & Zoom Virtual Agent.