Issue rendering self view video in Safari when first entering a room

Video SDK Web
1

Description
We have an issue with our implementation of the videosdk. We are having issue showing the self video when entering the room in Safari(Mac). We have tried 2 different methods. with same result.

If you are joining a room and the another person is already there. it works.

If you are the first one joining the room and you afterwards stop your video and start it again. Then it works somehow.

Browser Console Error
the only error i see in safari is this:

Failed to load resource: The operation couldn’t be completed. (WebKitBlobResource error 1.)

Which Web Video SDK version?
1.12.10

Video SDK Code Snippets
Method 1:
mediaStream.renderVideo(document.querySelector('#self-view-canvas'), client.getCurrentUserInfo().userId, 1920, 1080, 0, 0, 3);

Method 2:
document.querySelector('video-player-container').appendChild(userVideo)

Device (please complete the following information):

  • Device:Macbook. pro
  • OS: macOS 14.6.1 (23G93)
  • Browser: Safari
  • Browser Version: 17.6
1 Like
2

Hey @mbs

Thanks for your feedback.

We fixed a similar issue in Video SDK Web1.12.14, could you help upgrade the Video SDK version to try it again?

Or if it cannot solve your issue, could you share some problematic session IDs with us for troubleshooting purposes?

Thanks
Vic

3

Thanks this seemed to work

4

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