Issue with Gallery View in Zoom Web SDK (React Integration)

Meeting SDK
,
1

Hello Zoom Developer Support,

I am currently facing an issue with the Gallery View feature while using the Zoom Web SDK (version 3.9.0) integrated into my React application. Despite configuring the SDK correctly with defaultView: "gallery", the gallery view does not display as expected. I’ve followed the documentation and have checked all relevant settings, but the participants do not appear in the gallery view.

Steps Taken:

  1. Configured the SDK as follows:

javascript

Copy code

ZoomMtg.setZoomJSLib('https://source.zoom.us/3.9.0/lib', '/av');
ZoomMtg.preLoadWasm();
ZoomMtg.prepareWebSDK();

ZoomMtg.init({
  defaultView: "gallery",  // Ensuring gallery view is selected
  debug: true,
  showMeetingHeader: false,
  disablePreview: true,
  leaveUrl: leaveUrl,
  patchJsMedia: true,
  leaveOnPageUnload: true,
  isSupportChat: false,
  isSupportQA: false,
  disableJoinAudio: false,
  audioPanelAlwaysOpen: false,
  isSupportPolling: false,
  isSupportCC: false,
  videoHeader: false,
  disableZoomLogo: true,
  disableZoomPhone: true,
  isSupportAV: true,
  disableRecord: true,
  disableInvite: true,
  screenShare: false,
  disableCallOut: true,
  meetingInfo: ["host"],
  sharingMode: "fit",
  success: () => {
    ZoomMtg.join({
      signature,
      sdkKey,
      meetingNumber,
      passWord,
      userName,
      userEmail,
      tk: registrantToken,
      zak: zakToken,
      success: getCurrentUserInfo,
      error: (error) => console.log(error),
    });
  },
  error: (error) => console.log(error),
});

Expected Behavior:

  • When I join the meeting, the gallery view should display all participants.

Actual Behavior:

  • The gallery view is not showing; instead, it defaults to the Speaker View or does not show participants in gallery format.

Additional Information:

  • SDK Version: 3.9.0
  • React Version: [your React version]
  • Browser: [e.g., Chrome 107]
  • OS: [e.g., Windows 10]
  • Meeting Settings: Video is enabled for participants, and multiple participants are in the meeting.
  • Other Issues: No relevant errors are showing in the browser console.

Questions:

  1. Is there a specific setting or configuration I might be missing that would prevent the gallery view from functioning properly?
  2. Are there any limitations on gallery view that could be causing this issue?

Thank you for your assistance!

Best regards,
Aamir Saleem Lone