Keychain access for Zoom Room API

API and Webhooks
1

Description
Since yesterday morning, I have rooms which are throwing out a security warning, untrusted server cert, “check keychain access”

Error
security warning, untrusted server cert, “check keychain access”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Zoom Room App, on Windows 10, Intel Nuc i6

Which Endpoint/s?

How To Reproduce (If applicable)
its a constant error on screen

Screenshots (If applicable)

IMG_3114
IMG_31144032×3024 1.8 MB

Additional context
This error doesn’t appear on the dashboard either. All of the rooms affected all look green on the dashboard

2

Hey @chad.stone,

For questions unrelated to the Zoom App Marketplace please contact support.zoom.us.

Thanks,
Tommy

3

@chad.stone were you able to find out a solution, I am having the same issue with our zoom rooms using Poly Studio, let me know, thanks!

4

Hey @arreolaa,

You can also contact support.zoom.us for better support for this particular issue.

Thanks,
Tommy

5

@tommy: I have exactly the same issue and can’t find a solution online. Support request was started 8 hours ago, but no answer.
If you have a solution, could you please post it here?

Thanks,
Dirk

6

Hey @dirk.katschenges,

Please try upgrading your Zoom Room.

You can also contact support.zoom.us for better support for this particular issue.

Thanks,
Tommy