List all Recordings shows only trashed ones

When I use the api and try to get all the recordings then I only see the ones that are in the trash folder.

no error

Which App Type (OAuth / Chatbot / JWT / Webhook)?

How To Reproduce (If applicable)
Steps to reproduce the behavior:
in the php script we use curl to get the data from" . $user_id . "/recordings?trash=true
where user_id is the user_id that we get when we use the the get the right user_id.

Can you tell me why I only see the trashed ones? Because I need the none trashed one to retrieve the download urls.

Thanks in advance

Hey @itservices,

in the php script we use curl to get the data from" . $user_id . "/recordings?trash=true

Are you passing the trash parameter with a value set to true in your request URL? I would try removing this or setting it to false.

Let me know if this helps!


If I remove the trash parameter or set this to false then I got no results. So this is not the solution…

Hi @itservices,

Are you certain that there are recordings for the user you’re querying? If you can provide the User ID you’re using, I’m happy to look into it for you.


Yes, I was sure there are recordings available for this user.
When I added the parameter ?from= date. then I got the recordings so I use it that way.
But without this parameter it don’t show any recordings for this user.

Hi @itservices,

Thanks for clarifying—I’m glad you were able to get this working. If you don’t pass a to/from parameter, the default will be just 1 day, which might have been part of your issue.


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