Endpoint: phone/call_queue/
Description
I am trying to log users in and out of a queue via API. The way I am currently attempting to do this is by using the Add/Remove user from queue. This is not ideal though since I will have to keep track of which user was a part of which queue separately. Is there a hidden endpoint that can accomplish this, or is there a way we can get this added to Zoom API?
Hi @Zachary.k
Thanks for reaching out to us and worry for the late reply here!
We do not have any hidden endpoints that support this funcitonality .
The way you are doing it, is probably the only supported way righ tnow
Is it possible to get support for this in Zoom Phone? I know there is a way to do it as part of Contact Center.
Hey @Zachary.k
Happy to look further into this. Could you point me to the documentation for the Contact Center where this behavior is supported, so I can raise this internally?
Yes, this is the documentation I am referencing (Update a queue agent) under the Contact Center API.
This endpoint looks like you can opt a user in and out of a queue.