Manual Domain Verification Request – Subdomain Used as In-App WebView (Meeting SDK)

Meeting SDK Web
,
1

Description

Hello Zoom Marketplace Team,

I am experiencing unexpected behavior during the App Marketplace domain validation step while submitting a Meeting SDK app, and I would like to request manual domain verification.

I have reviewed existing Marketplace-related posts and the Domain Validation Explanation guidance, but my case appears to differ due to the way our app is structured.

Summary of the Issue

  • The Marketplace submission flow only accepts the root domain seoltab.com

  • However, the actual runtime domain of the Meeting SDK is:

    • winterschool.seoltab.com

  • Because of this mismatch, I am unable to complete the submission process

Domain Structure Context

  • seoltab.com

    • Hosts all required public documents:

      • Privacy Policy

      • Terms of Service

      • Support / Contact information

      • Documentation

  • winterschool.seoltab.com

    • Not a standalone public website

    • Implemented as an in-app WebView (embedded web) inside our mobile application

    • Does not have separate public pages for legal/support documents

    • Fully inherits compliance documents from seoltab.com

The app does not collect additional Zoom user data, and all Meeting SDK usage is confined to the in-app WebView environment.

Due to this setup, automatic domain validation does not appear to support our use case.

How To Reproduce

  1. App Type / Authentication

    • App Type: Meeting SDK

    • Authentication: SDK Key / SDK Secret (server-generated signature)

  2. Steps

    1. Create a Meeting SDK app in the Zoom App Marketplace

    2. Proceed to the Marketplace submission flow

    3. Reach the Domain Validation step

    4. Attempt to submit using the runtime domain winterschool.seoltab.com

    5. The Marketplace UI only allows seoltab.com to be validated

    6. Submission cannot proceed, despite all required policy/support URLs being valid on the root domain

  3. Observed Behavior

    • The Marketplace restricts domain validation to the root domain only

    • There is no option to explain or validate an in-app WebView subdomain

Request

Given that:

  • The SDK runtime domain is a subdomain used only within an app-embedded WebView

  • All required compliance documents are publicly available on the root domain

  • The current Marketplace flow prevents submission due to this structure

I believe this case qualifies for manual domain verification.

Could a Marketplace specialist please advise on the next steps to complete manual domain validation, or let me know what additional information is required?

I am happy to provide:

  • Screenshots or screen recordings

  • App architecture explanation

  • DNS or verification files

  • Test credentials, if needed

Thank you for your time and assistance.

Best regards,
blue
seoltab

2

This problem is solved.
thank you!