MeetingID null in participant_joined webhook

API and Webhooks
1

Description
Meeting ID is null in webhook data of particpant_joined event

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
{
“payload”: {
“account_id”: “U9D7NqiISd-cfmIMEFcx-A”,
“object”: {
“uuid”: “moVaMqEJSGKUQsyubZn70A==“,
“participant”: {
“user_id”: “16778240”,
“user_name”: “sravani zoom.itsm.sravani@gmail.com”,
“id”: “oWERkni9SBW2RRd5mxMDOg”,
“join_time”: “2020-04-29T1653Z”
},
"id": null,
“type”: 0,
“topic”: null,
“host_id”: “”,
“duration”: 0,
“start_time”: null,
“timezone”: null
}
},
“event”: “meeting.participant_joined”
}

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Request URL / Headers (without credentials) / Body
  2. See error

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

2

Hey @yln99517,

Strange, are you still seeing this issue?

Thanks,
Tommy

3

@tommy
I see this issue as well. My logs show ~6,700 instances per hour of meeting event webhooks being invoked with null id parameter.

4

Hey @recordedspeed,

Yikes! Can you private message me a few effected meeting IDs so I can debug?

Thanks,
Tommy

5

Just came here to say I’ve got the same issue!

6

Hey @jimmy.tang,

Can you send your webhook JSON with the null issue to developersupport@zoom.us so we can debug?

Thanks,
Tommy

7

Hi @jimmy.tang

Thank you for patiently waiting as we were trying to investigate this issue.

The issue was caused due to the delay in the webhooks at our end. Our Engineers have confirmed that we have since fixed the issue and you should be getting the meeting ID correctly.

Let me know if you have any other questions.

Thanks,
Ojus