API Endpoint(s) and/or Zoom API Event(s) phone/locations Description I am attempting to troubleshoot an error that happens when attempting to update an existing emergency service location via the zoom API. I am calling PATCH https://api.zoom.us/v2/phone/locations/:locationId with body json { …

With the help of tech support, I understand what is happening now. Note in the images above, the emergency_address we are trying to associate with the location contains an ‘owner’ object. Because it contains this data, Zoom treats the emergency address as an individual rather than a ‘company’ addres…

Hi @ptb014 , when you call get emergency service location details can you verify you get the same exact details (aside from the new emergency_address_id) that you’re passing through to the update request? Is the new emergency_address_id compatible with this update change? How is it generated? If yo…

Looking at the data again, the bssid is also being updated. All of the other fields remain the same. However, even if I remove the bssid field from the incoming data, I still get the same error.

[image] gianni.zoom: Is the new emergency_address_id compatible with this update change? How is it generated? If you’re taking it from another location id, make sure you’re grabbing this value: [Screenshot 2025-09-25 at 12.23.31 PM] Hi @ptb014 please answer these questions.

Thank you for confirming how you’re sourcing the emergency_address_id value @ptb014 . Can you please open a support ticket with the following: client id zm-tracking-id from response header link to this post description of the issue Support will be able to look at your account to view account-spec…

Need help understanding an error when updating emergency service location

API and Webhooks

ptb014 (Patrick) September 26, 2025, 2:25pm 6

I’m not quite sure what you mean by “compatible with this update change“. I have confirmed that the new emergency_address_id value corresponds with an id value for an existing emergency_address.

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Need help understanding an error when updating emergency service location

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