New crash after upgrading meeting SDK to 5.10.6

Description
Our users started experiencing a new crash after we upgraded the android meeting sdk to version 5.10.6 (stack trace below). Thanks in advance for the help!

Fatal Exception: java.lang.RuntimeException: Unable to create service com.zipow.videobox.share.ScreenShareServiceForSDK: java.lang.NullPointerException: Attempt to invoke interface method 'int android.content.SharedPreferences.getInt(java.lang.String, int)' on a null object reference
       at android.app.ActivityThread.handleCreateService(ActivityThread.java:4953)
       at android.app.ActivityThread.access$1900(ActivityThread.java:310)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2300)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:226)
       at android.os.Looper.loop(Looper.java:313)
       at android.app.ActivityThread.main(ActivityThread.java:8663)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)
Caused by java.lang.NullPointerException: Attempt to invoke interface method 'int android.content.SharedPreferences.getInt(java.lang.String, int)' on a null object reference
       at com.zipow.videobox.util.PreferenceUtil.readIntValue(PreferenceUtil.java:2)
       at us.zoom.sdk.SDKNotificationMgr.showConfNotificationForSDK(SDKNotificationMgr.java:6)
       at com.zipow.videobox.share.ScreenShareServiceForSDK.onCreate(ScreenShareServiceForSDK.java:2)
       at android.app.ActivityThread.handleCreateService(ActivityThread.java:4940)
       at android.app.ActivityThread.access$1900(ActivityThread.java:310)
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2300)
       at android.os.Handler.dispatchMessage(Handler.java:106)
       at android.os.Looper.loopOnce(Looper.java:226)
       at android.os.Looper.loop(Looper.java:313)
       at android.app.ActivityThread.main(ActivityThread.java:8663)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)

Which Android Meeting SDK version?
5.10.6

To Reproduce
We can’t reproduce it

Smartphone
So far it has only happened to a user using a Galaxy S21 5G with android 12, but we just released our update with the new sdk.

1 Like

Just to provide an update. We’ve now had 35 instances of the new crash. Our firebase crash logs tell us that the crash always happens within the first 5 seconds of the user starting to use the app. The devices that have experienced the crash are listed below

  • Realme 6 (android 11)

  • CPH2021 (android 11)

  • Galaxy S22+ (android 12)

  • Galaxy S21 5G (android 12)

  • Galaxy S9 (android 10)

  • Galaxy A32 (android 12)

Thanks in advance for any assistance you can provide!

Hi,

I just want to follow up to see if there’s any update on this. We’ve had to revert to the older sdk version because too many users were experiencing this crash.

Thanks!

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Hi,

I’m just following up again to see if there’s any update on this new crash.

Thanks!

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