Hi. Our app is approved in the Zoom marketplace. For some reason for the last couple of weeks, every time an existing user signs in again via OAuth with their Zoom account, they’re re-prompted to authorize the app’s permissions and they get the “New Zoom app installed” email every time. They have not uninstalled/deauthorized the app in the meantime. I have also checked using the publishable URL directly and the same thing happens.
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Sign in to our app (Prod client ID is 84Uq4MhLSlKpbPfE0G6d2A)
- Authorize and get welcome email as expected - then sign out
- Sign in again
- Be forced to authorize permissions again and unexpectedly receive ‘new app installed’ email again
Prior behavior was that after the app had been authorised the first time, upon subsequent OAuth signins the permissions screen wasn’t re-shown and the users didn’t repeatedly get the ‘New Zoom app installed’ email each time they signed in.
Whilst not getting in the way of using our app, this does add friction and support requests from confused users who think that we’ve changed something and/or are worried they have installed a second app.
Is anyone else experiencing the same thing? Thanks in advance!